Refund policy

Please select carefully at the time when you place your order. There are no returns or cancellations on custom ordered surfboards. This includes sale/ reduced surfboards, custom surfboards and made to order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Verdure within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Verdure owns the title of any extra goods shipped with your order that have been despatched in error. 

There will be no credit given on order price difference, due to price drops. 

Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Verdure.